Vendor Support Center

Welcome to the vendor support page for ICE's Paragon MLS system. Here you'll find up to date information regarding the data transport standards supported by Paragon. Each Organization (MLS, Association or Board) chooses how to transport their data to vendors. Questions related to access, specific data product usage, and field availability should be directed to the Organization. We look forward to assisting you with your technical opportunities.

RETS

RESO has deprecated the RETS standard in favor of OData through Web API. ICE continues to support Organizations who use it. You'll find links to our RETS Best Practice Guide and all RESO's specifications here or this site's menu.

All RETS transactions must be done with HTTPS.

Login Troubleshooting

Please verify the following before contacting us:

  • URL Format: mlsid-rets.paragonrels.com
  • TLS Library v1.2
  • Basic Authentication
  • Username and Password, which are case sensitive

Media Troubleshooting

All access to media is managed by each Organization. Please contact them if you wish to change your retrieval method. Media can be retrieved either with GETOBJECT or directly through the /Media resource endpoint.

If using GETOBJECT, please take note:

  • Values for the Type parameter can be found in RETS metadata under METADATA-OBJECT.
  • The Location value must be "1".
  • The X-Accessibility response header is used to denote public or private objects.
  • Office Logos, and Agent Photos are available against the Agent and ActiveAgent resources.

If using the /Media resource, please take note:

  • Pulling from this location is the preferred method for listing photo retrieval.
  • Office Logos and Agent Photos are only available via GETOBJECT.
  • Use MED_Permissions to determine public and private media.
  • The MED_listing_media_type_id field must be included in queries and have all type values needed. Otherwise, only listing photos are returned This is for backwards compatibility.
    • Example: You need both documents an listing photos. You would include (MED_listing_media_type_id=|1,2) with your search query.
  • Available Media Types are found in the MediaType lookup in RETS metadata.

API

We offer two RESO Data Dictionary compliant Web API products:

  • OpenMLS - paragonrels.com
  • Property Information Central (PIC) - paragonapi.com

Please check the second level domain before reviewing a guide. RESO's format allows for different schema. For example, PIC is more object based.

Additional Support

Should you require further support after reviewing the documentation, we can be contacted through e-mail. When you reach out, please include the following where applicable:

  • Summary of Issue
  • Full URL with Query or Login
  • RETS Login Name or First Five Digits of API ClientId
  • API Token - First five digits
  • Steps to Reproduce
  • Errors
  • Screenshots or Snippets of Data Export

Our staff will do our best to respond in a timely manner.

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