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What happened to photo comments?

asked 2015-07-13 12:38:33 -0500

LarryBeyl gravatar image

updated 2015-07-13 13:13:49 -0500

mdean gravatar image

Until recently, about a month or two, we used to get photo descriptions entered by agents on the rets feed. The "media" feed indicates you support media data for residential and land feeds, but when requested those feeds return "not found" on the properties. This happens for all properties, including one I have personally listed... so I know they are there.

Why does paragon allow agents to enter descriptions for photos if you are not going to continue to support that feature through the rets feed.

What changed in the last 6-8 weeks to bring this feature down?

Thanks Lawrence M. Beyl, Ph.D.

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We'll need more information to help you. What is the MLS you are working with? Do you have a sample listing ID with photos that have descriptions?

mdean gravatar imagemdean ( 2015-07-13 13:14:53 -0500 )edit

Still waiting for more information to help you with this issue.

If you can provide us with the MLS or RETS login URL you are using and sample listings with the issue you are referring to we can help.

bwolven gravatar imagebwolven ( 2015-07-17 08:04:35 -0500 )edit

valleymls in huntsville al, try the listing 1014115...

comments used to show up on doing the rets feed for media... fetching the media table I read Array ( [L_Class] => Class(Class_1) [L_Type_] => Type(Type_1) [L_Area] => County(Area) [L_AddressNumber] => Address Number() [L_AddressSearchNumber] => Address Search Number() [L_AddressDirection] => Address Direction() [L_AddressStreet] => Address Street() [L_Address2] => Unit #() [L_City] => City(City_Lkp_1) [L_State] => State(State) [L_ListAgent1] => Listing Agent() [L_ListOffice1] => Listing Office() [L_StatusDate] => Status Date() [L_UpdateDate] => Update Date() [L_DisplayId] => MLS #() [LV_vow_include] => Appear on Internet(VowLookup) [LV_vow_avm] => VOW: Allow AVM?(VowLookup) [L_IdxInclude] => IDX Include(IdxInclude) [L_LastDocUpdate] => Doc Timestamp() [L_Address] => Address() [L_Status] => Status(StatDetail) [MED_listing_media_id] => Media ID() [MED_listing_media_type_id] => MediaTypeID() [MED_sequence] => Sequence() [MED_media_url] => Media Url() [MED_caption] => Caption() [MED_description] => Description() [MED_file_size] => File Size() [MED_width] => Width() [MED_height] => Height() [MED_duration] => Duration() [MED_create_dt] => Create Date() [MED_update_dt] => Update Date() ) but on fetching the media listing... not found!

We access paragon through Bridge Interactive... and it makes no sense that you have a descriptor feed... but no data ...(more)

LarryBeyl gravatar imageLarryBeyl ( 2015-07-22 02:11:37 -0500 )edit

My problem is now resolved... it appears there was a change in the RETS fields used to acquire the photo comments and that L_DisplayId is now the proper way to acquire the comments... changed from L_ListingId which is used every other place in the system until the media class. THANKS for the help

LarryBeyl gravatar imageLarryBeyl ( 2015-08-02 05:33:58 -0500 )edit

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answered 2015-07-27 11:20:22 -0500

mdean gravatar image

This turned out to be how the MLS configured the Bridge server. You will need to work with the MLS directly to resolve this.

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answered 2015-08-02 05:35:22 -0500

LarryBeyl gravatar image

My problem is now resolved... it appears there was a change in the RETS fields used to acquire the photo comments and that L_DisplayId is now the proper way to acquire the comments... changed from L_ListingId which is used every other place in the system until the media class. THANKS for the help

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L_ListingId is the actual, underlying system ID for a listing. The L_DisplayId field is the user presentable listing number (which could be alphanumeric, depending on how the MLS is configured).

mdean gravatar imagemdean ( 2015-08-04 13:12:55 -0500 )edit
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answered 2015-07-22 10:51:23 -0500

mdean gravatar image

I don't have access to the Bridge servers, but I am able to run the query and get both captions and descriptions directly from the Paragon RETS server. We'll reach out to Bridge and see if we can find a resolution.

<RETS ReplyCode="0" ReplyText="SUCCESS" >
<COUNT Records="14"/>
<DELIMITER value="09" />
<COLUMNS>   L_ListingID MED_sequence    MED_caption MED_description </COLUMNS>
<DATA>  1014115 0       Ranch house, great for any size family. Huge mbr w/ 2 his/her walk-in closets, 2nd mbr w/ priv bath, 2 bdrms great for teens. Baths have dbl vanity sinks/tubs. 35x12 lvng/dng rm w/ view of mtns. Full-len kit counter w/ rm for 5. Large 2 car garage.    </DATA>
<DATA>  1014115 1       Great house plan with 1999 square feet on a 1 acre lot in a country setting.    </DATA>
<DATA>  1014115 2       Gorgeous view of the mountains visible with your morning coffee out the french double-doors.    </DATA>
<DATA>  1014115 3       Spacious 2-car garage has separate entries and easy walk way access to the front door.  </DATA>
<DATA>  1014115 4   Kitchen Kitchen offers ample storage space, stove with backsplash, dishwasher and microwave. Laundry room has a pantry, half-bath and back door entry to the garage.    </DATA>
<DATA>  1014115 5   Kitchen Kitchen counter can be used as a serving area for parties/large get-togethers or as an eating area with comfortable seating for 5.  </DATA>
<DATA>  1014115 6   Living Room Spacious living/dining room area can be arranged to suit your needs and has a french double-door entry to the back yard.    </DATA>
<DATA>  1014115 7   Kitchen Kitchen counter can be used as a serving area for parties/large get-togethers or as an eating area with comfortable seating for 5.  </DATA>
<DATA>  1014115 8   Dining Room Spacious living/dining room area can be arranged to suit your needs. Nook area is great for a china cabinet.    </DATA>
<DATA>  1014115 9       Master bathroom offers a double-vanity sink, toilet and tub/shower area.    </DATA>
<DATA>  1014115 10      View of the entry foyer and center hallway from the master bedroom. </DATA>
<DATA>  1014115 11      All 3 bathrooms offer double-vanity sinks with all-in-one tubs/showers. </DATA>
<DATA>  1014115 12      Closets abound and the Master Bedroom sports both a his and hers walk-in closet.    </DATA>
<DATA>  1014115 13      There are 2 linen closets in the hallway and 2 closets in the foyer area.   </DATA>
</RETS>
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tired of bridges excuses... is there anyway to directly access the paragon rets server?

LarryBeyl gravatar imageLarryBeyl ( 2015-07-23 15:16:49 -0500 )edit
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Asked: 2015-07-13 12:38:33 -0500

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Last updated: Aug 02 '15