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Server connection timeouts

asked 2015-11-10 10:42:57 -0600

We have been having an issue since last friday with all of our sources that we download from paragon. Or Rets Server(the server we use to download data from you) can not connect to your servers. is there a possibility our external IP got blocked somehow?

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We'll need to know your User Name, and the URL you're connecting to, for troubleshooting.

vendorsupport gravatar imagevendorsupport ( 2015-11-10 10:44:12 -0600 )edit

below is the example of one that we are haring issues with User: smarteragent

SmarterAget gravatar imageSmarterAget ( 2015-11-10 10:45:26 -0600 )edit

I am able to connect to it from my desktop with no problem, but from our doewnload server using retsConnector I am having this issue

SmarterAget gravatar imageSmarterAget ( 2015-11-10 10:46:20 -0600 )edit

I see a number of login/logout requests for your account, SmarterAgent, today.

11/10/2015 10:41:08 AM login 11/10/2015 10:41:09 AM search - Property:RE_1 records: 2 fields: 2 11/10/2015 10:41:11 AM logout

It appears you can connect... What IP are you connecting from, and I'll verify access.

vendorsupport gravatar imagevendorsupport ( 2015-11-10 10:51:27 -0600 )edit

I see a lot of activity on 11/8, with a client of RETSConnector/1.0, and nothing on 11/9. Today, I see a client of RETS-Connector/1.2.

What is your server IP?

vendorsupport gravatar imagevendorsupport ( 2015-11-10 10:59:33 -0600 )edit

Server ip is the ones you may see from today with RETS-Connector/1.2 is my desktop. that was to make sure it was just our server and not your system that was down

SmarterAget gravatar imageSmarterAget ( 2015-11-10 11:02:09 -0600 )edit

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answered 2015-11-10 12:38:18 -0600

SmarterAgent - It appears that your Server IP was blocked on 11/8. That block has been removed, and we're reviewing the requests with our Network Operation Center to determine why it was flagged.

Apologies for the interruption!

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thanks for the quick replied and Help it is much appreciated!

SmarterAget gravatar imageSmarterAget ( 2015-11-10 12:48:17 -0600 )edit
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Asked: 2015-11-10 10:42:57 -0600

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Last updated: Nov 10 '15