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update dates not searchable in ActiveOffice / ActiveAgent resources

asked 2017-03-15 09:56:55 -0500

updated 2017-03-16 19:04:54 -0500

I'm using phrets to connect, but I'm not able to search the ActiveAgent / ActiveOffice resources by modified date. I suspect this is the MLS messing up the credentials' access level?

2017-03-09 20:35:43 - INFO  --> Executing RETS query for Office - ActiveOffice - ActiveOffice - (O_UpdateDate=2006-01-01+) 
2017-03-09 20:35:43 - ERROR --> RETS error in getResources: 20207 : Unauthorized Query. You are not authorized access to the field [O_UpdateDate].

and

2017-03-09 20:35:44 - INFO  --> Executing RETS query for Agent - ActiveAgent - ActiveAgent - (U_UpdateDate=2006-01-01+) 
2017-03-09 20:35:44 - ERROR --> RETS error in getResources: 20207 : Unauthorized Query. You are not authorized access to the field [U_UpdateDate].

Any thoughts on this? Searching the Property resource by the same field works as expected.

Connect URL: http://nelbor.rets.paragonrels.com/rets/fnisrets.aspx/NELBOR/login?rets-vers Username: webscape

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It is probably an issue with your profile. What URL are you using to connect and your account name. No passwords please.

bwolven gravatar imagebwolven ( 2017-03-16 18:39:03 -0500 )edit

@bwolven-- URL / username added above. Thanks

JohnJWest gravatar imageJohnJWest ( 2017-03-16 19:05:09 -0500 )edit

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answered 2017-03-20 10:48:46 -0500

updated 2017-03-24 17:17:42 -0500

Sorry for the delay. The System Support Manager (SSM) will work with the MLS to get this corrected.

Update 2017=03-24 17:17 CST: You should be able to search the U_UpdateDate and O_UpdateDate fields now. Thank you for your patience.

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Hi-- this is still not resolved, and it's been well over a week. Can you let me know what's up? Thanks

JohnJWest gravatar imageJohnJWest ( 2017-03-24 16:59:52 -0500 )edit
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Asked: 2017-03-15 09:56:55 -0500

Seen: 31 times

Last updated: Mar 24 '17