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asked 2018-03-15 17:50:22 -0600

We use a PHP script that cURLs the query to RETS ( The commercial property query is working fine, but the other queries are failing. The error I'm getting back is:

"stopped querying at loop 6 count of returned data was 1"

Nothing has changed on our end and according to CREN, nothing has changed on their end either. Any insight would be appreciated.

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Closed for the following reason the question is answered, right answer was accepted by JamesPetree
close date 2018-03-16 16:42:13.884279


Please change your RETS login URL from "" to "". I have no idea what your internal processes are doing. If you give me your account name I can look at our logs?

bwolven gravatar imagebwolven ( 2018-03-16 09:39:25 -0600 )edit

Thank you for the reply, the account name is mtnestates09rets.

JamesPetree gravatar imageJamesPetree ( 2018-03-16 09:54:52 -0600 )edit

The only thing I see is that your account is limited to 2500 records per request. With Query: (L_ListingID=0-1000000), RE_1=2540 and LD_2 =3781 the rest are less, so MAXROWS is returned. The rest would need to be pulled by using offset or adjusting your query.

bwolven gravatar imagebwolven ( 2018-03-16 11:59:45 -0600 )edit

In addition to changing the domain name you should probably use RETS/1.7.2 instead of RETS/1.5 too.

bwolven gravatar imagebwolven ( 2018-03-16 12:01:22 -0600 )edit

I updated to use RETS/1.7.2 and the new domain name, offsets limiting to 2500 were already in place, ran again with same result.

JamesPetree gravatar imageJamesPetree ( 2018-03-16 12:16:33 -0600 )edit

What is it showing in the RETS Connector logs?

bwolven gravatar imagebwolven ( 2018-03-16 15:04:06 -0600 )edit

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answered 2018-03-16 16:41:53 -0600

The issue is resolved, thank you very much for your assistance!

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What was the fix?

bwolven gravatar imagebwolven ( 2018-03-16 16:45:54 -0600 )edit

The issue lied in the parsing of the returned data. There was a change in the data returned and once that was identified and compensated for, the queries began working.

JamesPetree gravatar imageJamesPetree ( 2018-03-16 16:52:34 -0600 )edit

Is your process sensitive to field additions/changes?

bwolven gravatar imagebwolven ( 2018-03-16 16:54:46 -0600 )edit

Actually, it was the successful message that was being parsed from the return that was different.

JamesPetree gravatar imageJamesPetree ( 2018-03-16 17:09:57 -0600 )edit

Ok. Thanks.

bwolven gravatar imagebwolven ( 2018-03-16 17:11:58 -0600 )edit

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Asked: 2018-03-15 17:50:22 -0600

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Last updated: Mar 15 '18