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Failed to connect to columbiasc.rets.paragonrels.com port 80: Timed out

asked 2018-08-27 12:24:39 -0500

colophonnewmedia gravatar image

We are attempting to connect from a remote location (Macedonia) and getting timeout. Is this likely a block on the region? We can connection successfully form our Charleston SC office.

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We do have blocks for some regions. What is the IP you are trying to connect from?

bwolven gravatar imagebwolven ( 2018-08-27 12:47:57 -0500 )edit

Hi There,

This is our developers IP: 62.162.73.158 (In Macedonia)

Also, the production server in Atlanta that will eventually host the site is: 45.79.211.111

Thanks, James james@cnmwebsite.com

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-27 14:50:40 -0500 )edit

Does every command timeout? Have they tried login in the browser and does it timeout there?

bwolven gravatar imagebwolven ( 2018-08-27 15:49:53 -0500 )edit

Yes, every command - via browser and code has this timeout issue.

We can successfully connect via browser and code from our local servers in USA.

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-28 07:48:52 -0500 )edit

I do see where that IP is listed on: "https://www.abuseipdb.com/check/62.162.73.158"

bwolven gravatar imagebwolven ( 2018-08-28 09:15:39 -0500 )edit

Sugar. She is part of my dev team working from a development office in Skopje. The report is a 0 risk report and was for the following: "Attempt to use mail server as relay (550: Requested action not taken)." This is a common task that we do which is related to connecting to Intermedia's "x-relay" system to send mail from our web apps. It is allowed by them but requires this testing. So it seems the IP was flagged for this?

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-28 09:23:28 -0500 )edit

From what our Network department says. They couldn't find where we were blocking the IP or region. Is there a different external IP address that you can try to see if you get the same timeout. Maybe on a cell phone browser or something?

bwolven gravatar imagebwolven ( 2018-08-28 09:28:56 -0500 )edit

Ok, thanks BW. We will try this.

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-28 09:31:25 -0500 )edit

You can also try HTTPS but you need to change the domain in your URL to:
columbiasc-rets.paragonrels.com
Also is this the address it is resolving to: 208.93.242.138

bwolven gravatar imagebwolven ( 2018-08-28 09:38:20 -0500 )edit

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answered 2018-08-28 09:40:34 -0500

colophonnewmedia gravatar image

updated 2018-08-29 14:29:13 -0500

Will check that. She's on holiday today, but will be back tomorrow to test.

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Have you made any progress with this issue?

bwolven gravatar imagebwolven ( 2018-08-29 11:36:52 -0500 )edit

Yes, Irena tested using a 3G connection and was unable to connect. It does seem to point to a regional block, but since your network folks checked that I suppose not.

We are going to get her to connect via VPN. Do you think that will be ok with the network?

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-29 14:30:32 -0500 )edit

Do you know what IP the 3G connection used? And was it still getting the timeout?

bwolven gravatar imagebwolven ( 2018-08-29 14:33:28 -0500 )edit

No sir. Will check with that when full team is assembled in the morning. Thanks for the support along the way!

colophonnewmedia gravatar imagecolophonnewmedia ( 2018-08-29 14:35:10 -0500 )edit
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Asked: 2018-08-27 12:24:39 -0500

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Last updated: Aug 29