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Is there a Server outage?

asked 2018-10-11 15:07:38 -0600

Realtor.com gravatar image

We are starting to see sites like: Laramie & Rockford return invalid URL. Please advise as we are starting to get more complaints (NEREN is a new one)

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answered 2018-10-11 16:15:49 -0600

There were some RETS issues that have been fixed with these two sites. Please verify that it is working now.
Thank you for your patience.

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For Rockford we still have an issue. We are only able to aggregate 93 listings where their counts are normally in the 2800 range. Our query: (L_StatusCatID=|1,3). Please let me know if you need any other info.

Laramie is now working. For NEREN, we are sending the MLS an HTTP log showing we still have an issue with their credentials. The Error there seems to be invalid Credentials.

Realtor.com gravatar imageRealtor.com ( 2018-10-12 08:58:08 -0600 )edit

I see the log from NEREN.
What URL are you using to connect?
Also can you connect with your credentials in a browser using the login Url?
I was able to connect without issue using account: rdotcom.
If you can login with the browser your account information is good.
Also if you use HTTPS URL, we require BASIC authentication, not the Digest required for HTTP.

bwolven gravatar imagebwolven ( 2018-10-12 11:03:56 -0600 )edit

We've asked our team to check again. The URL we are using for NEREN:

http://neren.rets.paragonrels.com/ret...

Also, any news on Rockford?

Realtor.com gravatar imageRealtor.com ( 2018-10-12 13:35:28 -0600 )edit

What login name to you use for Rockford?

bwolven gravatar imagebwolven ( 2018-10-12 15:24:15 -0600 )edit

Have all of your issues been fixed?

bwolven gravatar imagebwolven ( 2018-10-16 11:42:24 -0600 )edit

Hi. I can confirm that the issue appears to have been resolved 10/11/18 1:54pm. Thanks,

Realtor.com gravatar imageRealtor.com ( 2018-10-16 11:54:13 -0600 )edit

Thanks.

bwolven gravatar imagebwolven ( 2018-10-16 12:00:52 -0600 )edit

Can you verify that you are getting updated NEREN data too?
If not, please provide the URL and Account name that is being used for the NEREN RETS pull
Without that, I can't be a lot of help.

bwolven gravatar imagebwolven ( 2018-10-16 15:01:13 -0600 )edit
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answered 2018-10-16 12:18:15 -0600

anna35 gravatar image

I'm going to chime in here and say that's not the case. There are no new listings on realtor.com from NEREN since 10/11/18. The issue for NEREN is not fixed.

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Is this a realtor.com issue or another vendor?

bwolven gravatar imagebwolven ( 2018-10-16 12:20:57 -0600 )edit

The issue with realtor.com persists. I am not sure why they posted here that they don't have an issue. There are no new listings from NEREN on realtor.com since last week.

anna35 gravatar imageanna35 ( 2018-10-16 12:22:15 -0600 )edit

Can you provide the URL and Account name that is being used for the NEREN RETS pull?
Most likely it is an account configuration issue.

bwolven gravatar imagebwolven ( 2018-10-16 12:24:51 -0600 )edit

My comments are for realtor.com. I'm sorry that's not clear. They posted here they have no RETS issue and I want to know why because they don't have any NEREN listings on realtor.com since 10/11.

anna35 gravatar imageanna35 ( 2018-10-16 12:26:15 -0600 )edit
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Asked: 2018-10-11 15:07:38 -0600

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Last updated: Oct 16