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Paragon data feeds experiencing time outs

asked 2020-11-05 15:17:51 -0600

We’ve been seeing intermittent server errors for many of our 100+ feeds. When will this be fixed?

This is a sample of some of the errors we are getting back:

Error while querying RETS, moving onto next query, data: {"error"=>"execution expired", "mls_name"=>"terrehaute"

Error while querying RETS, moving onto next query, data: {"error"=>"Got error code 20200 (Unknown Query Field [L_IdxInclude].)", "mls_name"=>"sar", "request"=>{:resource=>"Property", :class=>"FR_5", :query=>"(L_StatusCatID=|2,6),(L_ClosingDate=2017-1-1+)"

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answered 2020-11-05 15:33:15 -0600

We are receiving and investigating reports of intermittent connectivity issues or slowness when users attempt to reach or perform functions in Paragon. The issue appears to be related to general ISP instability being reported across the internet today. Still, Black Knight is troubleshooting to confirm no other root cause is contributing.

We will post an update when we have more information.

Black Knight MLS.

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These should be working now.

bwolven gravatar imagebwolven ( 2020-11-05 18:19:42 -0600 )edit

We are still experiencing issues for the Spokane MLS: constant, everytime I Query their FR_5 property class with this query (L_StatusCatID=|2,6),(L_ClostingDate=2017-1-1+)

We get this error: Error while querying RETS, moving onto next query, data: {"error"=>"Got error code 20200 (Unknown Query Field [L_IdxInclude].)", "mls_name"=>"sar", "request"=>{:resource=>"Property", :class=>"FR_5", :query=>"(L_StatusCatID=|2,6),(L_ClosingDate=2017-1-1+)"

remax gravatar imageremax ( 2020-11-06 15:42:56 -0600 )edit
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Asked: 2020-11-05 15:17:51 -0600

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Last updated: Nov 05