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RANW - no agents

http://ranwmls.rets.paragonrels.com/rets/fnisrets.aspx/RANWMLS/Login?rets-version=rets/1.7.2 Username - DataBase

Over the weekend, we are missing agents info from Agent or ActiveAgent. Sample query - Query=(U_HiddenOrgID=2071). <rets-status replycode="20201" replytext="No Records Found."/>

Please advise.