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It looks like you are only allowed access to Agents within your board. That particular agent's office is assigned to a different board than your user account.

To allow access to agents outside your board. You would need to contact the MLS and if they approve they would need to create a unique user-agent (product entry) for your application. Then could then set it to "Ignore Membership Security". You would use these user-agent credentials whenever you send requests to the MLS. In the logs I see requests from user-agents: "RETS-Connector/1.2" and "librets/1.5.1".