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Hello!

IDX Smartframing is a separate product from RETS. You will want to contact the MLS, or our paragon support at: 1- 877-657-4357 Monday through Friday 6 a.m. to 8 p.m., CT

Saturday: 9 a.m. to 3 p.m., CT Sunday: 11 a.m. to 3 p.m., CT