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Documentation of error messages returned by RETS Update

asked 2022-02-16 09:33:14 -0600

rh gravatar image

updated 2022-02-16 17:18:25 -0600


My name is Ross Henderson, and I'm a project manager for dynaConnections, which provides a competitor to Paragon called connectMLS - we run in parallel with BK for bridgeMLS. For the last several months, our teams have been collaborating on a System of Choice project to allow bridgeMLS members to use either BK's Paragon or dynaConnection's connectMLS for add/edit, interchangeably.

The approach is built on connectMLS communicating adds and updates to BK via your RETS Update implementation. We are close to the project deadline, and are mostly complete, but we still have questions about a number of error/warning messages we see, how to determine if a message is an error or a warning, and need documentation for all errors and warnings that can be returned by BK's RETS Update implementation.

We have been working directly with Spencer Haglund for most of the project, but he has been unable to provide this documentation, or answers to these questions, and requested that we reach out to this support team.

Please let me know if there is any additional information you need from me, besides the following.

We connect via RETS Update at bridgeMLS with these credentials:


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answered 2022-02-17 10:22:34 -0600

Errors are returned in ERRORBLOCK element and Warnings are returned in WARNINGBLOCK element.
Errors must be fixed to continue with the update.
Warnings can be overridden by passing the parameters as shown below.
Generally they would send a parameter like this in the update request:
Separating each field by the delimiter character in this case pipe.
That basically tells RETS update they are accepting the warning and to continue.

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Thank you!

Would a WarningResponse value ever be anything other than Y or N?

rh gravatar imagerh ( 2022-02-17 16:56:59 -0600 )edit

It only checks for Y to override the warning.

bwolven gravatar imagebwolven ( 2022-02-17 16:59:29 -0600 )edit

Got it, thank you.

rh gravatar imagerh ( 2022-02-17 17:13:24 -0600 )edit

@bwolven Can BK provide a list of all errors and all warnings that can be returned by the RETS Update system?

rh gravatar imagerh ( 2022-02-17 17:27:16 -0600 )edit

RETS Update uses the same business rules as Paragon Listing Maintenance.
You could request a list of the business rules for this site through BK Customer Care.

bwolven gravatar imagebwolven ( 2022-02-17 17:42:40 -0600 )edit

Thanks @bwolven. We already have business rules, provided by BK, and they didn't include the errors and warnings. I'll make the request, anyway, in case the doc I get from BK Customer Care is different from what we got earlier in the project.

How do I contact BK Customer Care? Is it the Data & Analytics Support team? With this contact info? EMAIL: CALL: 877.436.3282, Opt. 1

Do you know of any other way to get, specifically, the lists of errors and warnings?

rh gravatar imagerh ( 2022-02-18 09:08:07 -0600 )edit
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Asked: 2022-02-16 09:33:14 -0600

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Last updated: Feb 17 '22