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Importers Failing for Multiple Sources

asked 2022-04-15 11:18:14 -0500

Hi, support,

After we switched the below MLSs to TLS 1.2 protocol, our importers for these sources are failing with 401 error. Can you help investigate? Thanks!

Spartanburg MLS (both listing and photo importers failing): RETS UN: RedFin https://sptbgmls.rets.paragonrels.com...

Santa Fe MLS (only photo importers failing): RETS UN: 7343 https://sfar.rets.paragonrels.com/ret...

South Central Kansas MLS, Inc (only photo importers failing): RETS UN: rets_redfin_vow https://sckmls.rets.paragonrels.com/r...

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Try switching URL to:
https://sptbgmls-rets.paragonrels.com...
Notice the "dash" between mlsid and rets instead of "dot"
If that doesn't work you can try using HTTP with Digest authentication.

bwolven gravatar imagebwolven ( 2022-04-15 13:40:18 -0500 )edit

Hi Bruce,

I’ve tried the ‘dash’ url, but it also didn’t work.

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-15 15:24:10 -0500 )edit

Hi Bruce,

Will this (HTTP with Digest authentication) work after the deprecation?

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-15 16:54:14 -0500 )edit

Yes. We prefer vendors to us HTTPS if possible.
But HTTP will still be an option at least for the near future.
Do you have other sites that are currently working using HTTPS?

bwolven gravatar imagebwolven ( 2022-04-16 06:34:09 -0500 )edit

we converted four MLSes to TLS 1.2 protocol. From those four, one mls (TMLS) is working just fine and two others (SCKMLS and SFARMLSNM) are failing only on photo importer (listing importer for these two is working also) and one mls (SPMLS) is failing on both (listing and photo) importers.

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-18 11:51:57 -0500 )edit

Can you provide list the 4 URLs you are using and all have been changed to use dash (I assume).

bwolven gravatar imagebwolven ( 2022-04-18 12:09:07 -0500 )edit
Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-18 12:26:04 -0500 )edit

What is failing with your photo importers?
How are they downloading the images and where is it failing?

bwolven gravatar imagebwolven ( 2022-04-18 14:39:36 -0500 )edit

This is the error message we are seeing:

Caused by :org.realtor.rets.retsapi.RETSConnection$RETSConnectionNonRetsResponseContentException: Invalid RETS response; HTTP status code: 401;

so, we cannot connect to the server

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-18 14:50:22 -0500 )edit

Are you sure you are using the same URL and credentials for listing and photo pulls?
And that both have the dash instead of dot?

bwolven gravatar imagebwolven ( 2022-04-18 16:01:26 -0500 )edit

Yes, we are using the same url for both, and we are currently using the dot one because the dash one didn't work.

We have switched back to the old protocol and our importers are working now, but it would be great if we could fix the issue and switch to the new protocol.

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-18 16:09:15 -0500 )edit

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answered 2022-04-18 17:24:59 -0500

updated 2022-04-19 15:56:00 -0500

Are you sure you are using Basic authentication with HTTPS?
I would suggest that you use the following URLs for connectivity
Not sure what RETS version you are using in your access library?
TLS/1.2 is enabled but 1.0 and 1.1 won't be turned off until 4/20/2022 I'm told.

SCKMLS: https://sckmls-rets.paragonrels.com/rets/fnisrets.aspx/SCKMLS/login?rets-version=rets/1.8
SFARMLSNM: https://sfar-rets.paragonrels.com/rets/fnisrets.aspx/SFAR/login?rets-version=rets/1.8
SPMLS: https://sptbgmls-rets.paragonrels.com/rets/fnisrets.aspx/SPTBGMLS/login?rets-version=rets/1.8
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Hi Bruce,

we were using HTTPS with Digest authentication, and we now switched to Basic authentication instead. Looks like the importers are running again. Thank you so much for your help!

Redfin MLS Team gravatar imageRedfin MLS Team ( 2022-04-19 14:56:40 -0500 )edit

Glad to hear that. I know it had to be something different between your listing and photo services because it wouldn't distinguish between them on our side when doing login requests.

bwolven gravatar imagebwolven ( 2022-04-19 15:45:31 -0500 )edit
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Asked: 2022-04-15 11:18:14 -0500

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Last updated: Apr 19