Listings are missing images

asked 2022-04-29 12:13:15 -0600


We are seeing a few issues with listings coming through the feed, such as the absence of images along with duplicate listings. See below:

Duplicate Listings89 Hillview Dr, Danville, CA 94506 (MLS ID 40988911) (New) (Pending)

Looks like this should be a Pending home when checking other sources:

Missing Images

Can you please advise on the above?

Let me know if you have any questions or require additional information.

Best, Kramer

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What RETS URL and login name are you using to pull the data and images?

bwolven gravatar imagebwolven ( 2022-04-29 15:25:42 -0600 )edit


Login: AVP-flyhomes

I did review our examples and I saw images as being available so I re-downloaded them which populated on our website. That still leaves the duplicate instance for MLS ID 40988911: (pending) (new)

However only pending is in the feed so might be our issue.

BEST gravatar imageBEST ( 2022-04-29 16:29:41 -0600 )edit

I reviewed the audit file on our side and the below returns the listing:

However says 'No Object Found.'

Are images not available from the source for

BEST gravatar imageBEST ( 2022-04-29 16:56:01 -0600 )edit

This is what I show for that listing: L_ListingID: 52315004
L_DisplayId: ML81880307
L_Status: Active
L_PictureCount: 0
Also, it doesn't show any images in Paragon.

bwolven gravatar imagebwolven ( 2022-04-29 17:04:09 -0600 )edit

Thank you.

In general, are you able to advise on expected lag between receiving listing details and images? Should those run in parallel or can there be instances where details will become available before images?

BEST gravatar imageBEST ( 2022-05-02 13:33:25 -0600 )edit

There can be instances where listings are available and when photos are available.
Especially when listings are coming from a data share.
Expected lag can be hard to estimate because it could be anywhere from few minutes to an hour or more.

bwolven gravatar imagebwolven ( 2022-05-04 07:51:05 -0600 )edit