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Maintenance still going on?? All feeds are still down today

asked 2022-08-17 10:14:23 -0500

ex: Iowa Association of Realtors https://iamls-rets.paragonrels.com/re... User: RETSSeventy3

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E, [2022-08-17T15:11:05.303855 #61] ERROR -- : Error while querying RETS, moving onto next query, data: {"error"=>"Got error code 20036 (miscellaneous server error.)"

remax gravatar imageremax ( 2022-08-17 10:20:53 -0500 )edit

Are you still having issues with this?

bwolven gravatar imagebwolven ( 2022-08-17 11:56:46 -0500 )edit

@bwolven yes...we have 100+ MLSs still not updating

remax gravatar imageremax ( 2022-08-17 12:01:21 -0500 )edit

So you are getting the error when trying to search but the login is working?
If so, review the question "Paragon Outage" and see if you have a similar setting.

bwolven gravatar imagebwolven ( 2022-08-17 12:12:35 -0500 )edit

looking

remax gravatar imageremax ( 2022-08-17 12:27:01 -0500 )edit

@bwolven Our dev team did some digging using the info from Paragon Outage and found:

You are sending us this as a cookie session (note the two elements in the array) ["RETS-Session-ID=-c1a2c6c4-c009-4627-bb66-8f4b9eadfdf3-; path=/", "TS01b4ff87=01689bcfc5116b21c43264d99fc26dd81d358a7e1d377ab268e9fd0f93e75f3e9ab9c11142c0cc99f94a7dfa5391ae3cf98da96c50aca8b2632b8224cc89ff119415516e7a; Path=/"]

remax gravatar imageremax ( 2022-08-17 13:10:20 -0500 )edit

It looks like you changed the way how you are sending cookie sessions/handling them in the subsequent requests. Basically "TS01b4ff87=01689bcfc5116b21c43264d99fc26dd81d358a7e1d377ab268e9fd0f93e75f3e9ab9c11142c0cc99f94a7dfa5391ae3cf98da96c50aca8b2632b8224cc89ff119415516e7a; Path=/" is breaking the auth.

remax gravatar imageremax ( 2022-08-17 13:10:40 -0500 )edit

We are making a change on our end to handle this short term but it looks like during the maintenance window last night a change to cookie handling was also included. The change we are making is not an ideal long-term solution. Is this something you can take back to your team and address?

remax gravatar imageremax ( 2022-08-17 13:12:18 -0500 )edit

I have no idea what this "TS01b4ff87=" portion of the cookie is used for.
I haven't noticed it before but I haven't really looked at the cookies for a while.

bwolven gravatar imagebwolven ( 2022-08-17 14:30:27 -0500 )edit

I wonder if your client library isn't handling possible multiple cookies properly.
What I see coming from the server is:

Set-Cookie: RETS-Session-ID=-371db403-044f-4b4e-8a9c-7a13472cb2a3-; path=/
Set-Cookie: TS01b4ff87=01689bcfc5c6023ecae275e39b8631f5b9d3e50417f8a5f1969feb1766c12b1de27f0d5d601dfb844196f127f892ae83f21b8a2aef3bd48e64dc63d092880a2cc480f27d84; Path=/

And LIBRETS client sends the Cookie back as:

Cookie: RETS-Session-ID=-371db403-044f-4b4e-8a9c-7a13472cb2a3-; TS01b4ff87=01689bcfc5c6023ecae275e39b8631f5b9d3e50417f8a5f1969feb1766c12b1de27f0d

bwolven gravatar imagebwolven ( 2022-08-17 15:39:57 -0500 )edit

We're also seeing the "miscellaneous server error" from queries. If paragon is going to change how the feed is handling cookies at least send out a notice so we can have the code updates done in advance to handle these changes.

AfterNorth gravatar imageAfterNorth ( 2022-08-17 15:55:05 -0500 )edit

You will get the "miscellaneous server error" if the RETS-Session in the Cookie isn't being sent back correctly.
If we can't get the RETS-Session-ID value we can't link the request to the proper user.

bwolven gravatar imagebwolven ( 2022-08-17 16:01:28 -0500 )edit

Were you able to get your feeds back working again?

bwolven gravatar imagebwolven ( 2022-08-18 15:38:57 -0500 )edit

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answered 2022-08-18 15:49:47 -0500

@bwolven Yes, we had to make one additional change today, but they now seem to be stable.

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Glad to hear that. Thanks for letting us know.

bwolven gravatar imagebwolven ( 2022-08-18 16:13:56 -0500 )edit
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Asked: 2022-08-17 10:14:23 -0500

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Last updated: Aug 17