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Strategic MLS Alliance - 503 Errors [closed]

asked 2022-09-07 08:09:26 -0500

On 9/2/22 we started getting 503 errors for Strategic MLS Alliance: HTTP Error 503. The service is unavailable.

We are still getting them this morning. Maybe half of our requests are going through. This is not a new connection. A similar problem turned out to be with the oData server.

URL: https://smlsa.paragonrels.com/OData/S... Username: smlsaCryeLeike

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Closed for the following reason the question is answered, right answer was accepted by BKFS Customer Care
close date 2022-09-12 09:41:33.481244

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answered 2022-09-07 08:46:59 -0500

Thank you for notifying us of your challenges this morning.

I've attempted to reproduce with various random queries, but have been getting exceedingly fast responses from the server. This is regardless of using $select or not. Would you be able to provide us with the queries and a better understanding of how often the requests are failing? Does the same request fail, or do they fail for a short time followed by responses?

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This is at least the 3rd time we've had this problem. Hopefully you have some record of what was done in the past by bwolven on May28th and 18th. We've logged about 500 errors over the last 5 days. About half of our requests (same query, only ModDate changes) seem to be getting results, so it's not the query itself.

pstallings gravatar imagepstallings ( 2022-09-07 08:55:23 -0500 )edit

Thank you for the additional information. This should be resolved now. Can you please verify it's working?

J. Brueske gravatar imageJ. Brueske ( 2022-09-07 10:05:04 -0500 )edit

Last error was an hour ago, so it MAY be fixed. Will have to wait longer to know. For the next time this happens, can you give me some idea what you did to resolve it?

pstallings gravatar imagepstallings ( 2022-09-07 10:11:46 -0500 )edit

We noticed the experienced pattern, and found it was a caching issue once again. We're still investigating root cause.

J. Brueske gravatar imageJ. Brueske ( 2022-09-07 10:53:49 -0500 )edit

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Asked: 2022-09-07 08:09:26 -0500

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Last updated: Sep 07