First time here? Check out the FAQ!

Image throttling issue [closed]


We are running into a significant issue with image throttling given the number of boards now on Paragon. We are working to restructure our requests to more effectively download images, but we need support from Paragon to raise our limit temporarily so that we can continue to download images and support tens of thousands of agent and brokerage websites that are currently impacted by the photo throttling and failing to display listing photos in a timely manner. Is there someone we can discuss this with?

We are trying to avoid directing agents and brokerages to their MLS board around this issue and would appreciate partnership in resolving.

IDX Admin Inside Real Estate's avatar
IDX Admin Inside Real Estate
asked 2023-05-09 11:09:50 -0500
edit flag offensive 0 remove flag reopen merge delete

Closed for the following reason the question is answered, right answer was accepted by IDX Admin Inside Real Estate
close date 2023-05-11 10:57:06.559870


Hello Inside Real Estate,

We'd be more than happy to help alleviate this bottle neck with you. Could you please post the IP(s) you're reaching out to our CDN with? Could you also please post one of the URL's and Usernames that is causing you the most frustration?

Joe_Brueske's avatar Joe_Brueske (2023-05-09 11:14:35 -0500) edit

Hi Joe-
The production server IP, where we sync images from Paragon is

IDX Admin Inside Real Estate's avatar IDX Admin Inside Real Estate (2023-05-10 09:54:55 -0500) edit

Thank you,

Can you also provide the URL's and Username for at least one of the customers which is causing the most trouble?

Also, if you're getting an error, can we please get that too?

Joe_Brueske's avatar Joe_Brueske (2023-05-10 10:11:05 -0500) edit

Joe- I keep getting a "spam detected on your post" error here. Do you have an email I can get all of this to you? It looks like this support page is not allowing me to place the login URLs. here are our users:

MiRealSource (MIRS) - 138 - MI

Username: MIRkunverison

Bay County REALTOR Association - 269

Username: BCRkunversion

Indiana Regional MLS (IRMLS) - 202 - IN

Username: KunverSion

IDX Admin Inside Real Estate's avatar IDX Admin Inside Real Estate (2023-05-10 12:41:39 -0500) edit

Here’s an example error we receive when the limit has been exceeded.

``` <html><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <title>ERROR: The request could not be satisfied</title> </head><body>


The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: qMh3F2GmRt_yaYOjUuPB5kR-YryIyZTFjcuUQiAtRjrNhotWBUcNrg==

IDX Admin Inside Real Estate's avatar IDX Admin Inside Real Estate (2023-05-10 12:43:57 -0500) edit

Thank you for the information. We'll be monitoring traffic from your IP in the next day or so and be able to give you some feedback soon.

Joe_Brueske's avatar Joe_Brueske (2023-05-10 13:08:10 -0500) edit
add a comment see more comments

1 Answer


Hi folks,

With the monitoring we've noticed you folks have hit our '5k Requests per Five Minute' limit You'll need to adjust your number of requests to be within our threshold or risk getting blocked. At this time we are not making exceptions to this rule. Please let us know if you have any further questions.

Joe_Brueske's avatar
answered 2023-05-10 15:05:34 -0500
edit flag offensive 0 remove flag delete link


Thank you Joe

IDX Admin Inside Real Estate's avatar IDX Admin Inside Real Estate (2023-05-11 10:56:47 -0500) edit
add a comment see more comments