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RETS code 20050: Server Temporarily Disabled. RETS is unavailable

Team, There is an error we are constantly receiving when attempting to download data utilizing RETS connector and it appears to be on specific MLS listings with photos unable to be retrieved.

See error below and advise how we can resolve this situation. This is an ongoing issue that never gets resolved by our accessing full data pull from your system.

Here's the error message.

Running step "Land"
Data file: K:\Production\293_Gadsden\Land.txt 3923 records downloaded RETS Status code = 0: SUCCESS
Downloading media: Photo Failed to retrieve media: RETS code 20050: Server Temporarily Disabled. RETS is unavailable. RETS status code = 20050: Server Temporarily Disabled. RETS is unavailable. 12913 Photo files stored at K:\Production\293_Gadsden\Images{id}_{index}.jpg Step finished at 9/10/2015 3:55:28 PM

Last URL requested:,1017025:,1017035:,1017071:,1017087:,1017096:,1017105:,1017107:,1017161:,1017168:
  Task "293_Gadsden" failed

Also need to know if and why there is not a way to pull listing and photo data specifically by officeid or agentid. Your full data download includes these identifiers in listing data but we have noticed the option to pull is not available to set under search criteria. Is there a way we can get you to enable these two items so we can set this up accordingly on our side and avoid continuous errors and our not be able to process full data.

Please advise further on this as well.

realestatebook's avatar
asked 2015-09-11 09:40:26 -0500
bwolven's avatar
updated 2015-10-30 15:13:56 -0500
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Are you saying that you can't do a property search on L_ListAgent1 or L_ListOffice1 fields to filter by specific agents or offices? The property metadata shows them as searchable and I am able to search on them. If that is the case, have you refreshed your metadata in RETS Connector?

bwolven's avatar bwolven (2015-09-14 10:07:15 -0500) edit

Originally we did not have options in metadata to adjust the search criteria and we completed a recent update of metadata as well, we had a message showing us metadata had changed.

We will go out now and verify if we have the ways you identified for us to complete that task successfully. Thanks.

realestatebook's avatar realestatebook (2015-09-14 13:16:02 -0500) edit

I'm looking at the photo issue. What login account are you using?

bwolven's avatar bwolven (2015-09-14 14:11:48 -0500) edit


realestatebook's avatar realestatebook (2015-09-14 14:43:10 -0500) edit
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1 Answer


RETS code 20050: Server Temporarily Disabled is sent by our server when metadata generation or some other maintenance is being performed.

You should not get this very often, and if you are, it would be helpful to know the dates and times you receive the message so we can correlate it on our side.

vendorsupport's avatar
answered 2015-09-11 09:41:06 -0500
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