Count value not matching returned results

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I've had an issue with the RN_5 (Rental) class of the Property resource in our NGLRMLS (Northern Great Lakes Realtors MLS) feed since I set it up in the middle of November and I reported it to the board and been told they have contacted you about this but given how long it has taken and with no resolution so far I'm hoping to get assistance here.

Currently when I do a query I get a count returned of 30, but no matter what query only a single result of data is returned.

The login we are using is: T110915

Let me know if there's any further information you need.

Thanks,

Kyle