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Agents missing from our RETS feed

We have an ongoing issue where from time to time we are unable to receive data for a few agents when we pull all the agents in the Agent resource. We use U_user_is_active=1 in the query to pull these. The particular example we have right now is agent Misti Holland. When we get listing data for this agent, her listings show LA1_UserCode = 10515 and L_ListAgent1 = 433. She does not appear in the data we receive from the Agent resource. This is for CARMLS (Little Rock) MLS.


UserName = 11065


Jeff Norris Crye-Leike Information Technology

jgnorris's avatar
asked 2016-01-28 09:21:30 -0500
bwolven's avatar
updated 2016-02-12 14:24:54 -0500
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Can you give me a little more information to better help diagnose the issue. I was able to pull that particular user through RETS. What RETS client are you using? Also are you trying to pull from Agent or ActiveAgent resource?

bwolven's avatar bwolven (2016-02-02 19:34:59 -0500) edit

We have a custom-built client using the libRETS 1.5.3 source code from NAR. We use the Agent resource, not the Active Agent. When you pulled that agent, did you request just the one User, or the entire list?

jgnorris's avatar jgnorris (2016-02-03 11:53:34 -0500) edit

We are using a .NET based client.

jgnorris's avatar jgnorris (2016-02-03 12:19:30 -0500) edit

I just pulled the one user. Are you using the offset / limit functionality to pull all the agents if you are pulling all agents?

bwolven's avatar bwolven (2016-02-03 16:07:27 -0500) edit

I don't think it is an offset issue. I did a little more digging and it appears we are missing all users/agents from that particular office. In the Office resource I can see this has O_OfficeID = 589 and O_ShortName = 11505.

jgnorris's avatar jgnorris (2016-02-04 19:17:42 -0500) edit

If I try to pull from the Agent resource using AO_ShortName=11505 I get zero rows returned. What might cause this?

jgnorris's avatar jgnorris (2016-02-04 19:18:41 -0500) edit
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1 Answer


It looks like you are only allowed access to Agents within your board. That particular agent's office is assigned to a different board than your user account.

To allow access to agents outside your board. You would need to contact the MLS and if they approve they would need to create a unique user-agent (product entry) for your application. Then could then set it to "Ignore Membership Security". You would use these user-agent credentials whenever you send requests to the MLS. In the logs I see requests from user-agents: "RETS-Connector/1.2" and "librets/1.5.1".

bwolven's avatar
answered 2016-02-05 10:49:43 -0500
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