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Timeout on rets connection

Since last friday we have been having issues connecting to rets. We get a timeout issue.

The url we are trying to connect to is

and the username is AMOORE

We are trying to access the rets server from IP address

Is our IP being blocked?

christopherli's avatar
asked 2016-02-17 17:13:16 -0500, updated 2016-02-17 17:13:56 -0500
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Any new updates on this?

christopherli's avatar christopherli (2016-02-19 13:26:16 -0500) edit
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1 Answer


I validated your account is enabled, and appears to be configured properly. I've asked our Network Operations Team to review your IP address, to check for a block, and will let you know.

UPDATE: 22 February 2016: Your IP address was unblocked on Sunday morning. You should be able to access RETS as expected. If you run into any further issues, please let us know.

vendorsupport's avatar
answered 2016-02-19 17:12:38 -0500, updated 2016-02-22 08:55:36 -0500
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Received an update from our Network Operations Team, and the IP Address,, was blocked.

I have started the process to have the block removed, and it will be completed on Monday morning. My apologies for the inconvenience.

vendorsupport's avatar vendorsupport (2016-02-19 17:36:27 -0500) edit

Thank you!

christopherli's avatar christopherli (2016-02-22 15:14:07 -0500) edit
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