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Unauthorized Query. You are not authorized to access class [RE_1] in resource [Media]

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I am getting the following error when I try to pull records from Residential Media. Why would I not be able to access media from this table if I am able to access the listings data for Residential?

  Testing task "residential media import"

Server: User name: westky_rmdawson Full pull Local time: 4/2/2016 3:53:22 PM Server time: Sat, 02 Apr 2016 22:55:43 GMT

Running step "res_media"

Search query: (L_Status=|1_0) 0 records downloaded Error detected: server failed the request Request: SearchType=Media&Class=RE_1&Format=COMPACT&QueryType=DMQL2&Query=(L_Status=|1_0)&Limit=2&Select=L_DisplayId,L_LastDocUpdate,L_ListingID,L_Type_,L_UpdateDate,MED_caption,MED_create_dt,MED_description,MED_height,MED_listing_media_id,MED_listing_media_type_id,MED_media_url,MED_sequence,MED_update_dt,MED_width RETS Status code = 20207: Unauthorized Query. You are not authorized to access class [RE_1] in resource [Media]. Step finished at 4/2/2016 3:53:23 PM

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  Task "residential media import" failed
onepath's avatar
asked 2016-04-02 18:00:45 -0500
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1 Answer


Media access was not enabled for your profile, but it is now so you should have access.

bwolven's avatar
answered 2016-04-04 13:32:24 -0500, updated 2016-04-04 14:43:21 -0500
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We're getting this as well with our Mt. Rushmore feed for the user: Elevretsfeed. Can you please assist? Is there a better channel for handling these?

elevatednetwork's avatar elevatednetwork (2017-06-07 14:15:26 -0500) edit

I sent a request to enable Media to the System Support Manager. But normally you would request access through the MLS.

bwolven's avatar bwolven (2017-06-07 18:50:13 -0500) edit

Thank you. The MLS asked me to call support because they thought they had given me access. Support pointed me here.

elevatednetwork's avatar elevatednetwork (2017-06-07 19:12:29 -0500) edit
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