First time here? Check out the FAQ!

credentials issues for Mini Cassia Association of Realtors

  • retag add tags

we were issues credentials for this MLS and we are getting a 401 unauthorized error. can you verify the account is set up correctly?

URL: User: smarter

SmarterAget's avatar
asked 2016-04-27 13:29:47 -0500
edit flag offensive 0 remove flag close merge delete


I'm not seeing an account with that user name on that site. Are you sure you are using the correct login name and that it is for that particular site? What would it have been registered under?

bwolven's avatar bwolven (2016-04-27 15:01:36 -0500) edit

actually the username is sagent, not smarter sorry about that

SmarterAget's avatar SmarterAget (2016-04-27 15:04:07 -0500) edit

URL is :

and in a browser I get the same error.

SmarterAget's avatar SmarterAget (2016-05-03 17:19:25 -0500) edit
add a comment see more comments

1 Answer


Working now that they are using correct login name: sagent

What URL are you using in RETS connector?

HTTP: "'


Also can you use your credentials to login to that URL in a browser?

bwolven's avatar
answered 2016-04-27 15:17:40 -0500, updated 2016-04-27 17:27:21 -0500
edit flag offensive 0 remove flag delete link


Actually I just put the wrong username in this post, it is still not working. We use rets connector for all of our rets downloads and I am still getting a 401

SmarterAget's avatar SmarterAget (2016-04-27 16:12:35 -0500) edit

So in the browser, you get the login prompt, but it won't accept your credentials?

bwolven's avatar bwolven (2016-05-04 09:11:43 -0500) edit

thats correct, I enter the credentials and it just pops back up with the popup box for the credentials

SmarterAget's avatar SmarterAget (2016-05-04 09:15:23 -0500) edit

So you are using sagent and the password you were given in the proper case including any special characters?

bwolven's avatar bwolven (2016-05-04 09:27:03 -0500) edit

yes we are, we have someone from your support staff verify we are using the correct credentials (i.e. user and password)

SmarterAget's avatar SmarterAget (2016-05-04 10:18:25 -0500) edit

Have you tried in a browser on a computer that is on a different network that has a different external IP address?

bwolven's avatar bwolven (2016-05-04 10:32:31 -0500) edit

yes I have tried on three different computers, 1) production server, 2 office desktop, 3 home desktop all three have different external ip addresses

SmarterAget's avatar SmarterAget (2016-05-04 10:41:55 -0500) edit

Were you able to get this working yet?

bwolven's avatar bwolven (2016-05-12 15:56:41 -0500) edit

qwe finally got this resolved. the password they sent us was incorrect. We have them change the password and we were able to successfully log in

SmarterAget's avatar SmarterAget (2016-07-13 11:45:54 -0500) edit

Glad to hear you are working now. Thanks for the update.

bwolven's avatar bwolven (2016-07-14 08:11:41 -0500) edit
add a comment see more comments

Your Answer

Login/Signup to Answer