not authorized to access class [ActiveOffice] or [ActiveAgent]

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I'm new to rets so I apologize in advance if this is a stupid question. I'm connecting to http://ccmls.rets.paragonrels.com/ret... and trying to get the listing agent and listing office for a piece of property but the L_ListAgent and L_ListOffice fields return numbers. I assume those numbers refer to U_AgentID and O_OfficeID under ActiveAgent and ActiveOffice but when I try to access them I get errors telling me I'm not authorized to access those classes. So how should I get the agent and office names? Am I missing something?

You have a couple of options available:

This information should be available in the corresponding "LA1_" and "LO1_" (Field prefix: LA=List Agent, LO=List Office, SA=Selling Agent, and SO=Selling Office) fields. The numeric portion of the prefix is the agent or office slot which can be from 1-3 depending on the MLS configuration, for example. LA2_, LA3_, etc.)
If this information isn't enough, you will need to contact the MLS to configure your account for access to the ActiveAgent or Agent resource.