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Intermittent 401 unauthorized [closed]

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We are getting intermittent 401 unauthorized error. It randomly failed with 401 error during the same session. We tried pulling from Metadata, ActiveAgents, and Property. It doesn't always fail on the same query. Please advise. Thank you.

tphu's avatar
asked 2017-08-07 12:15:27 -0500
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Closed for the following reason the question is answered, right answer was accepted by tphu
close date 2017-08-09 11:04:45.736533


This is likely the same issue we are having:

LenVinci's avatar LenVinci (2017-08-08 11:57:10 -0500) edit
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1 Answer



I've tested and am unable to reproduce the description above. I did also review the logs of activity for the account, and see a lot of requests as such: (L_UpdateDate=2017-08-08T11:46:26-2017-08-08T11:48:35),(L_Status=|1_0,1_1,3_0)

These appear to be requested multiple times a minute, which shouldn't be needed to see updates (As they will not occur every minute).

Please see:

UPDATE: Thank you for the information! We did find this morning, that one of our application boxes was set to the incorrect session storage (We recently made a change in regards to some of our sessions), which was causing 401 issues, intermittently for our customers on a specific environment. All of which you have named are ones that would reside on the environment, so this should be resolved now! Please let us know if you have any additional issues with this.

Sadie's avatar
answered 2017-08-08 11:52:35 -0500, updated 2017-08-09 10:53:13 -0500
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After signing in, our query to get data either failed with 401 unauthorized message or returned partial info. I believe this started sometime around 8/3/17. I'm not sure about the activity for L_UpdateDate as the data pull has been stopped except for some tests.

tphu's avatar tphu (2017-08-08 16:31:42 -0500) edit

Working again. Thank you.

tphu's avatar tphu (2017-08-09 11:04:23 -0500) edit
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