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Yes at it can be slow at times due to search query, additional account filtering, time of day, server load, etc.
The answer from Paragon support confirms that the Paragon server during the daytime is overloaded and Paragon's customer support staff is well aware of the problem. This has been going on for months. Such will only be remedied by Paragon bringing more resources online during the heavy business hours to serve its clients with good customer service. The answer above also confirms by the absence of an offered remedy that Paragon is unlikely to bring on more resources to solve the problem.