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Gateway time out

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We are successfully logging in with our rets credentials on webmd. However, once we start looking at more data, we get a gateway timeout error. How do we troubleshoot so we can get all the data we need for our download?

URL: Username: rets_realtyexec

Alysia's avatar
asked 2018-06-20 10:43:32 -0500
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Yes,, not!! We will give the changes a try and see if that works. Thank you!!

Alysia's avatar Alysia (2018-06-20 11:27:24 -0500) edit

Were you able to get this working?

bwolven's avatar bwolven (2018-06-26 09:56:48 -0500) edit

I believe so- our developers haven't reported errors again this week. Thank you!

Alysia's avatar Alysia (2018-06-27 11:06:48 -0500) edit
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1 Answer


I assume you are referring to RETSMD not WEBMD(the medical site)? I was able to access the data on that site without issue using your account. What exactly were you trying to do with it? You should change your URL to 1.7.2 instead of 1.7. And I would suggest you either connect with 1.7.2 or 1.8.

bwolven's avatar
answered 2018-06-20 11:21:09 -0500
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