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Unable to connect - 401 unauthorized

asked 2018-08-06 11:14:03 -0600

Url: user: dixongreinerrealty

Hi, I'm trying to use RETS Connector to test credentials before making my own tool and they're not working. Is this the correct url?

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answered 2018-08-06 11:24:56 -0600

That's the legacy URL, it still works, but you should use:
I would also suggest you use either RETS/1.7.2 or RETS/1.8.
I was able to successfully login using your account.

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K I must be missing something, cause I'm still not able to. I haven't connected to this service before so I don't know what fields in RETS Connector are important. Do the following fields matter at all, cause I don't know how to fill them if they do: RETS Server Name (I used Black Knight f/k/a LPS), User Agent (defaults to RETS-Connector/1.2), UA Password (defaults to 123456), RETS Version (1.7.2)

torrey.scott gravatar imagetorrey.scott ( 2018-08-06 11:48:07 -0600 )edit

You just need to enter the: URL, login name, password, set RETS Version to 1.7.2.
Hit test connection and it should work unless you have firewall or other security blocking it.
Setting up RETS Connector worked fine for me with your information.

bwolven gravatar imagebwolven ( 2018-08-06 12:06:44 -0600 )edit

You can also put the URL in a browser and enter your credentials when prompted to verify you are using the correct password. If that doesn't work you probably have and incorrect password. Or the case of the password is incorrect.

bwolven gravatar imagebwolven ( 2018-08-06 12:09:03 -0600 )edit

Basic auth fails in the browser for dixongreinerrealty with the pass I was given. They even sent me a new password on friday, so I don't know how it could be wrong. Can you send me the pass you used cause clearly they're sending me the wrong one. I don't know how you'd do that securely. I don't have a firewall setup on my side, is it possible my IP is blacklisted?

torrey.scott gravatar imagetorrey.scott ( 2018-08-06 12:17:47 -0600 )edit

Do you only have one external IP address? If so what is it and I can check?
You can also try logging in through a browser on a cell phone or tablet that isn't connected to the same network.
That would be faster and give a better idea if it is blocked or not.
If it works on a device with a different external IP address then it may be blocked.

bwolven gravatar imagebwolven ( 2018-08-06 13:40:22 -0600 )edit

Were you able to get this working?

bwolven gravatar imagebwolven ( 2018-08-13 10:49:21 -0600 )edit

I tried it on a different IP and still no go. I contacted the client I'm implementing RETS for and used the user/pass that they had and it worked. So there's something wrong with the user/pass I was provided by Central WI MLS. Is is ok if I just use the client's user/pass that works or are there legal issues with that?

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 13:37:37 -0600 )edit

Did you make sure to remove any leading or trailing spaces from your username and password?

bwolven gravatar imagebwolven ( 2018-08-14 14:35:22 -0600 )edit

Yeah, and I tried various uppercase/lowercase letter combos in case they had been autocapitalized. You were able to login as user: dixongreinerrealty ? Is there some way you can email me or Central WI MLS the pass you used? Or a way for me to reset the password using my email address? They're clearly struggling to get me the correct login info.

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 14:44:57 -0600 )edit

Yes that's the user name. And they are both lower case.

bwolven gravatar imagebwolven ( 2018-08-14 14:52:24 -0600 )edit

Just tried both the original password I was given and the newer one they said they reset (which contained uppercase letters) as all lowercase, first letter lowercase, and as given. No success. Isn't my account tied to Can you just send me the password or a reset password link to that email?

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 15:03:22 -0600 )edit

I'm working with support now to see if we can get the correct credentials sent to you.

bwolven gravatar imagebwolven ( 2018-08-14 15:05:44 -0600 )edit

Actually I see when I signed the agreement it was with not my gmail, which is fine. Can you send the reset password there if it's tied to that email?

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 15:05:52 -0600 )edit

That's the email that we show for your account. So they would send it there.

bwolven gravatar imagebwolven ( 2018-08-14 15:08:10 -0600 )edit

Excellent, thanks! I'll be in touch when I get it.

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 15:12:42 -0600 )edit

Ok, I was just sent credentials that worked! My contact was just not getting me the right info.

torrey.scott gravatar imagetorrey.scott ( 2018-08-14 16:25:59 -0600 )edit

Glad to hear you were able to get the right credentials and login. Now on to bigger and better things.

bwolven gravatar imagebwolven ( 2018-08-14 16:27:25 -0600 )edit
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Asked: 2018-08-06 11:14:03 -0600

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Last updated: Aug 06 '18