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Failed to connect to port 80: Timed out

We are attempting to connect from a remote location (Macedonia) and getting timeout. Is this likely a block on the region? We can connection successfully form our Charleston SC office.

colophonnewmedia's avatar
asked 2018-08-27 12:24:39 -0500
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We do have blocks for some regions. What is the IP you are trying to connect from?

bwolven's avatar bwolven (2018-08-27 12:47:57 -0500) edit

Hi There,

This is our developers IP: (In Macedonia)

Also, the production server in Atlanta that will eventually host the site is:

Thanks, James

colophonnewmedia's avatar colophonnewmedia (2018-08-27 14:50:40 -0500) edit

Does every command timeout? Have they tried login in the browser and does it timeout there?

bwolven's avatar bwolven (2018-08-27 15:49:53 -0500) edit

Yes, every command - via browser and code has this timeout issue.

We can successfully connect via browser and code from our local servers in USA.

colophonnewmedia's avatar colophonnewmedia (2018-08-28 07:48:52 -0500) edit

I do see where that IP is listed on: ""

bwolven's avatar bwolven (2018-08-28 09:15:39 -0500) edit

Sugar. She is part of my dev team working from a development office in Skopje. The report is a 0 risk report and was for the following: "Attempt to use mail server as relay (550: Requested action not taken)." This is a common task that we do which is related to connecting to Intermedia's "x-relay" system to send mail from our web apps. It is allowed by them but requires this testing. So it seems the IP was flagged for this?

colophonnewmedia's avatar colophonnewmedia (2018-08-28 09:23:28 -0500) edit

From what our Network department says. They couldn't find where we were blocking the IP or region. Is there a different external IP address that you can try to see if you get the same timeout. Maybe on a cell phone browser or something?

bwolven's avatar bwolven (2018-08-28 09:28:56 -0500) edit

Ok, thanks BW. We will try this.

colophonnewmedia's avatar colophonnewmedia (2018-08-28 09:31:25 -0500) edit

You can also try HTTPS but you need to change the domain in your URL to:
Also is this the address it is resolving to:

bwolven's avatar bwolven (2018-08-28 09:38:20 -0500) edit
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Will check that. She's on holiday today, but will be back tomorrow to test.

colophonnewmedia's avatar
answered 2018-08-28 09:40:34 -0500, updated 2018-08-29 14:29:13 -0500
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Have you made any progress with this issue?

bwolven's avatar bwolven (2018-08-29 11:36:52 -0500) edit

Yes, Irena tested using a 3G connection and was unable to connect. It does seem to point to a regional block, but since your network folks checked that I suppose not.

We are going to get her to connect via VPN. Do you think that will be ok with the network?

colophonnewmedia's avatar colophonnewmedia (2018-08-29 14:30:32 -0500) edit

Do you know what IP the 3G connection used? And was it still getting the timeout?

bwolven's avatar bwolven (2018-08-29 14:33:28 -0500) edit

No sir. Will check with that when full team is assembled in the morning. Thanks for the support along the way!

colophonnewmedia's avatar colophonnewmedia (2018-08-29 14:35:10 -0500) edit
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