IL PAAR "not authorized" to access RE_1

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Login URL: https://peoria-rets.paragonrels.com/r...

Account name: McLane Smith

We're just hooking up this feed and can't access the classes under the Property resource.

Error while fetching metadata. Unauthorized Query. You are not authorized to access class [RE_1] in resource [Property]

Is this something you can help us with or do we need to reach out to the MLS?

Thanks much!