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performance slow down

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We are seeing slowdowns in downloads for multiple MLS's . Downsloads that were typically taking less then 1 min are now taking 7-10 min

image description

SmarterAget's avatar
asked 2021-08-17 14:53:25 -0500
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Are you able to provide any additional information? Like the error and request for review? We are currently investigating latency with a third party vendor - but would like to double check that the MLS' you are experiencing this are among those we've pinpointed.

Sadie's avatar Sadie (2021-08-17 17:21:47 -0500) edit

the issues were getObject requests. We saw this on multiple MLS's . the chart above was form Gacar and we run this every 10 min, typically we see downloads complete in about 1 min 30 sec. they jumped to 6 -10 min. The issue seems to have resolved itself

SmarterAget's avatar SmarterAget (2021-08-17 17:29:09 -0500) edit

Now we are starting to see it happen again

SmarterAget's avatar SmarterAget (2021-08-18 10:45:32 -0500) edit


We are currently investigating the issue, right now we are recommending the use of getObject for photo URLs instead of the actual photos. I'll put a pin up on our page, once it's resolved I will take it down!

Sadie's avatar Sadie (2021-08-18 11:33:09 -0500) edit

while I understand your reasoning behind this, we are pulling 116 MLS from you. Makes that change a little challenging

SmarterAget's avatar SmarterAget (2021-08-18 14:59:17 -0500) edit

we are going to switch over the top 10 longest running to see of this makes any impact

SmarterAget's avatar SmarterAget (2021-08-18 17:12:27 -0500) edit
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2 Answers


Hey everyone SmarterAgent. Can you confirm for us that you are downloading the images diret from our server and not from any third party?

BKFS_Customer_Care's avatar
answered 2021-08-18 09:52:57 -0500
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yes we are downloading directly from you for these MLS's

SmarterAget's avatar SmarterAget (2021-08-18 10:42:57 -0500) edit
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Good to hear! Sounds like it was likely related to what we were seeing as well, thank you for letting us know!

Sadie's avatar
answered 2021-08-18 09:04:53 -0500
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