Error while pulling photos

asked 2021-08-27 13:10:37 -0500

Hi, while trying to create a RETS session, we are expecting the value in ‘WWW_AUTHENTICATE’ header which is missing so we are getting null pointer exception at our end. Can you check this at your end? Time of request between 10:30-11:-05 AM PT. Thank you.

Sample of request URL -

Login URL: Login ID: 19039

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Where did you get that URL you are using and when did you get it?
You should be using this URL:
bwolven gravatar imagebwolven ( 2021-08-27 14:27:10 -0500 )edit

Also are you doing a login followed by GETOBJECT passing in the session from Login?

bwolven gravatar imagebwolven ( 2021-08-27 14:28:08 -0500 )edit

Hi, I'm afraid I don't know when exactly we got it, but I don't think there's any change to our credential in recent years. We tried the url you provided but still got the same exception. Do you see the value of “WWW_AUTHENTICATE” header in the response if you can try sending the request? The answer to your question is probably yes, but I would need our engineer to look into it for more details, will need to get back to you on that when we come back next week.

sinya.tsai gravatar imagesinya.tsai ( 2021-08-27 22:11:47 -0500 )edit

Hi, our engineer said there's no issue with the login session. It should work for us if you can send “WWW-Authenticate“ header in the response. Is that something you can help with?

sinya.tsai gravatar imagesinya.tsai ( 2021-08-31 13:26:42 -0500 )edit

Not sure what you are saying the issue is?
Is the LOGIN request returning success?
Is the subsequent GETOBJECT call failing?
I checked with your account and was able to login and pull images without issue.
I see the WWW-Authenticate header being sent back in the response.
What library or client are you using to access RETS?

bwolven gravatar imagebwolven ( 2021-08-31 14:44:12 -0500 )edit