whitelist error

asked 2021-10-04 08:24:10 -0600

Getting this error when onboarding - ERROR - IP WHITELIST: rrar We reached out to the feed and they said that shouldn't be happening?

http://rrar-rets.paragonrels.com/rets... Bex Realty Username - BEXtn feed - Reelfoot Regional MLS (RRAR)

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Can you open a browser on the computer you are having this issue with.
Open the complete login URL in the browser and login at the prompt?
To my knowledge we don't use a white list except maybe for certain world regions.
You don't happen to use MongoDB for your local storage do you?
I would assume your IP isn't being blocked since you can connect to other Paragon RETS sites?

bwolven gravatar imagebwolven ( 2021-10-04 14:16:00 -0600 )edit

When I click the link I get - RETS ReplyCode="20036" ReplyText="Miscellaneous server login error. Missing RETS-Version">

Yeah we've never had this error with our other Paragon feeds, could it be something to do with the login?

lizz gravatar imagelizz ( 2021-10-05 08:07:59 -0600 )edit

The URL you pasted above is missing a dash in the rets-version parameter. Try this one.

bwolven gravatar imagebwolven ( 2021-10-05 08:26:26 -0600 )edit

Were you able to login in the browser?

bwolven gravatar imagebwolven ( 2021-10-05 09:34:16 -0600 )edit

If you are able to login using the browser, your IP address isn't being blocked and the issue is something else.
Can you give me some more information about what tool or library you are using to connect to RETS?
And what transaction you are sending when you get this error?

bwolven gravatar imagebwolven ( 2021-10-06 05:14:01 -0600 )edit

Were you able to get this working?

bwolven gravatar imagebwolven ( 2021-10-12 17:52:34 -0600 )edit