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not authorized to access class [ActiveOffice] or [ActiveAgent]

I'm new to rets so I apologize in advance if this is a stupid question. I'm connecting to and trying to get the listing agent and listing office for a piece of property but the L_ListAgent and L_ListOffice fields return numbers. I assume those numbers refer to U_AgentID and O_OfficeID under ActiveAgent and ActiveOffice but when I try to access them I get errors telling me I'm not authorized to access those classes. So how should I get the agent and office names? Am I missing something?