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Northeast Iowa Data - No Records Found

We've been getting "No Records Found" when querying for Active listings in all property classes since Friday or Saturday

User : 'ColemanP'

We've contacted the MLS and they've asked us to try about 6 other username/password combinations but none allow us to login at all. Not quite sure they know what's going on... (I did see the other ticket). Is there something I can have our MLS folks ask the MLS?