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When I try to onboard im getting the error GENERIC EXCEPTION ENCOUNTERED: 'NoneType' object has no attribute 'get'. The feed assured us the login info is all correct and its working on there end, how do I solve this? username bexrealty

It's not letting us login with the info they provided, as well as returning 404 http status when trying to search. We previously had access to this feed, the password expired, then they gave new credentials and now no one knows why we are being blocked from logging in still? Tallahassee board has said on there end it seems to be working but its not even allowing us to onboard on our end?