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New Central Kentucky KMA feed, Active Office unauthorized

Login KMA-rets.paragonrels.com/rets/fnisrets.aspx/KMA/login?rets-version=rets/1.8

User CKHLopez

I'm setting up the new feed for 4 of our Kentucky MLSes and the one for Central Kentucky is giving me errors when I try to pull data from the ActiveOffice resource (the Office resource too but I prefer the ActiveOffice for our purposes). Ordinarily I'd ping the board about this but communication have been a bit laggy between us. The other KMA feeds all authorize ActiveOffice no problem and I'm also not having any issues pulling Agent data. I suspect it's an oversight or mis-config rather than intentional. Additionally, we are able to pull ActiveOffice from Central Kentucky's current feed (due to be shut down 10/11):

ckarmls.rets.paragonrels.com/rets/fnisrets.aspx/CKARMLS/login?rets-version=rets/1.8

User = 'HLopez'

If I could get ActiveOffice opened up I'd be very appreciative.

Thanks! -Len