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Maui Selling Agent/Office Data Missing

We are only getting Selling Agent/Office field data for roughly just over 100 listings out of 5000+ Sold listings. Example fields are the sa1agentfullname, sa1usercode, so1officename, so1mainofficeid, etc. RETS credentials are below. The MLS created a second set of credentials, however, this did not correct the issue.

http://maui.rets.paragonrels.com/rets/fnisrets.aspx/MAUI/login?rets-version=rets/1.5 UN: WolfNetRETS or UN: EJohnsonRETS